FAQ

Do you offer free shipping?

Yes, we offer free shipping across Europe! All orders are shipped via reliable carriers such as DHL, UPS, DPD, or FedEx to ensure your artwork arrives in perfect condition.

 

How long does shipping take?

Shipping typically takes 4 to 9 business days, depending on your location. Please note that we print and prepare each piece of artwork on request, which may add 1-4 business days for fulfillment.

 

How is the artwork packaged for shipping?

We take great care to ensure your artwork arrives in perfect condition. Our packaging includes:

• Corner Protection: Foam or air cell corner protectors are used to safeguard the frame and canvas.
• Protective Wrapping: Each framed canvas is wrapped in a protective plastic sleeve to prevent any damage during transit.
• Sturdy Boxes: We use strong, corrugated boxes made from recycled materials to ensure safe delivery.

 

How can I track my order?

Once your order is confirmed and shipped, you'll receive a series of emails:

1. Order Confirmation Email: Confirms your purchase and payment.
2. Shipment Confirmation Email: A "thank you" email that your order is on its way.
3. Tracking Email: A tracking link will be provided so you can follow your order's progress.

Make sure to check your Junk or Spam folder if you don’t see these emails. If you haven't received any tracking information, feel free to reach out to us at info@artanoir.com.

 

What happens if my delivery attempt is unsuccessful?

In the case of an unsuccessful delivery, contact us at info@artanoir.com with your tracking number, and we will assist you in rescheduling the delivery.

 

What is your return policy?

We follow a 14-day return policy in accordance with European law. You have 14 days from receiving your order to request a return. Once you inform us of your decision, the artwork must be returned within another 14 days. The product should be returned in its original condition to be eligible for a refund.

Please note:

• The customer is responsible for the return shipping and any applicable customs fees.
• If the product arrives damaged, you may return it for a full refund or request a replacement at no additional cost.

Contact us at info@artanoir.com to initiate a return and receive further instructions.

 

How do I return my order?

To return your order, email us at info@artanoir.com with your request. We will send you detailed instructions and the return address. Make sure your return package is securely packaged, as you are responsible for any damages during return shipping.

 

Have more questions?

If you have any further questions, don't hesitate to reach out to our team at info@artanoir.com. We’re here to help!